Important Information

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• All prices are listed in USD.

• Orders may be submitted up to one month in advance or as late as the day before your arrival.

• Same-day deliveries may be available when orders are placed before 1:00 PM. Please text or call us at +1 917 566 3799 to confirm availability.

• Delivery hours:

  • Monday – Saturday: 10:00 AM – 6:00 PM

  • Sunday: 11:00 AM – 2:00 PM

• Orders of $150 USD or more qualify for free standard delivery.

• Cancellations made 72 hours / 3 days or more before the scheduled delivery time are eligible for a refund, minus a 3% processing fee to cover Stripe/PayPal transaction fees.

• Cancellations made less than 72 hours before the scheduled delivery time are non-refundable.

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Contact
 

Q: How can I contact Mercato Di Cabo?
A: The easiest way to contact us is by filling out our contact form or sending us a message through WhatsApp. We receive inquiries promptly and will respond as quickly as possible during our service hours.

Q: Can I place additional orders once I arrive in Cabo?
A: Yes. You can place additional orders during your stay directly through our website or by contacting us via WhatsApp. We recommend placing orders as early as possible to ensure availability and preferred delivery times.
 

Delivery Information

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Q: Where do you deliver?

A: We deliver to villas, condos, private residences, hotels, and vacation rentals throughout Los Cabos, including Cabo San Lucas, San José del Cabo, Puerto Los Cabos, Diamante, and Costa Palmas. Some areas require a higher minimum order amount or additional delivery fee.

Q: What are your delivery hours?
A: Our delivery hours are Monday through Saturday from 10:00 AM to 6:00 PM and Sunday from 11:00 AM to 2:00 PM.

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Q: Can you deliver before I arrive?
A: Yes. When possible, we can coordinate delivery before your arrival so your groceries, drinks, flowers, balloons, cakes, or other items are ready when you check in. Please make sure we have the correct arrival time and access details for your property.

 

Q: Can I order the same day I want it delivered?

A: Same-day delivery may be available depending on order size, product availability, and delivery schedule. Same-day orders must be placed before 1:00 PM, and we kindly ask that you text or call us at +1 917 566 3799 to confirm availability.

 

Q: Do you have a delivery fee?

A: Delivery fees vary by area. In Cabo San Lucas, a $25 USD delivery fee applies to orders between $80 – $149.99 USD, and orders of $150 USD or more qualify for free standard delivery. In San José del Cabo, orders of $150 USD or more qualify for free standard delivery. For Costa Palmas, a flat $65 USD delivery fee applies due to distance. Please contact us directly for special delivery areas or custom requests.​

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Q: Do you only deliver to vacationers?
A: No. We deliver to vacationers, locals, homeowners, property managers, and anyone looking for convenient grocery and specialty delivery in Los Cabos.
 

Customer Service

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Q: What if I am missing an item?
A: If you believe an item is missing from your order, please contact us within 24 hours of delivery. We carefully review each order when it is picked, packed, and delivered, but if something is missing, we will do our best to resolve it as quickly as possible.

 

Q: What if there is a problem with my groceries or order?
A: Please contact us within 24 hours of delivery if there is an issue with your groceries or any item in your order. We take all concerns seriously and will always do our best to make it right. Because many items are perishable, we are unable to address grocery concerns reported after 24 hours.

 

Q: What happens if an item is unavailable?
A: If an item is unavailable, we will do our best to select the closest comparable option. If needed, we may contact you for approval before making a substitution.
 

Ordering

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Q: What types of payment do you accept?
A: We accept secure online payments through Stripe, PayPal, and Apple Pay. Most major credit and debit cards are accepted through our payment providers. At this time, we do not accept American Express.

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Q: How far in advance can I place my order?
A: You may submit your order up to one month in advance or as late as the day before your arrival. We recommend ordering early to secure your preferred delivery date and time.

 

Q: Can I change my order after it has been placed?
A: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate changes made at least 24 hours before your scheduled delivery time. Changes requested with less than 24 hours’ notice may be subject to availability.

 

Q: How do I cancel an order?

A: To cancel an order, please contact us with your name, order number, and scheduled delivery date. Cancellations made 72 hours / 3 days or more before the scheduled delivery time are eligible for a refund, minus a 3% processing fee to cover Stripe/PayPal transaction fees. Cancellations made less than 72 hours before the scheduled delivery time are non-refundable.

 

Q: Can I add special instructions to my order?

A: Yes. You may include special instructions at checkout or contact us directly with any important details, such as preferred brands, delivery access, arrival time, dietary preferences, or celebration notes.

 

Q: What currency are your prices listed in?
A: All prices on our website are listed in USD.

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Grocery Questions

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Q: Do you have a minimum order amount?

A: Yes. Minimum order amounts vary by delivery area:

• Cabo San Lucas: $80 USD minimum order

• San José del Cabo: $150 USD minimum order

• Puerto Los Cabos & Diamante Area: $200 USD minimum order

• Costa Palmas: Please contact us directly to arrange delivery

 

Q: How do I know my groceries are fresh?
A: We carefully select each item and check expiration dates, quality, and freshness before delivery. Our goal is to provide high-quality groceries and vacation essentials so you can enjoy your stay without the extra errands.

 

Q: How do you select your groceries?
A: Our team shops with care and selects the best available products based on your order. If a specific brand or item is unavailable, we will choose the closest comparable option whenever possible.

 

Q: Where do your groceries come from?
A: We source groceries and specialty items from trusted local stores and suppliers throughout Los Cabos. Our goal is to offer a wide selection of quality products for your stay.

 

Q: What if I want an item that is not listed on your website?
A: If you are looking for something specific that is not listed, please contact us. We will do our best to source it for you or recommend a similar option.

 

Q: Do you offer more than groceries?
A: Yes. In addition to groceries, we can help with cakes, balloons, flowers, welcome amenities, celebration setups, drinks, snacks, chef services, airport transfers, and other vacation essentials.
 

Privacy & Feedback

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Q: Do you sell or share my personal information?
A: No. We value your privacy and do not sell or trade your personal information. Your information is only used to process your order, coordinate delivery, and improve your experience with Mercato Di Cabo.

 

Q: Can I send feedback or suggestions?
A: Absolutely. We love hearing from our customers. Your feedback helps us improve our products, service, and overall experience. Please contact us anytime with comments, suggestions, or special requests.

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